My deposit left my bank but is not on my Spinbit balance — why? The most common cause is that the payment is still being confirmed between the bank and the casino, so the balance has not updated yet.
Deposit Sent but Balance Unchanged
The player sees the money leave the bank account while the casino balance stays the same, often with no pending entry.
- The payment is still being confirmed between the bank and the casino.
- The deposit was sent to an old or wrong payment detail.
- The payment method requires a separate confirmation step that was not completed.
- The account details do not match the payment source.
- A bank hold or security review is delaying the transfer.
- Wait a short while and refresh the balance, because most transfers clear without action.
- Open the transaction history and look for a pending deposit entry.
- Compare the amount and reference with the bank statement to confirm they match.
- Confirm that the payment was sent to the details shown in your account.
- If your payment method needs a confirmation, complete it in that service first.
- Make sure the name on the payment source matches the account holder.
- Check that no bank hold or security review is blocking the transfer.
- Write down the reference number before you contact support.
Contact support with the bank reference and a screenshot when the deposit is absent after the pending stage has passed.
Login Fails or the Account Is Locked
The player is told the password is wrong or that the account is locked after several failed attempts.
- A mistyped password or an old password saved in the browser.
- Repeated failed attempts have temporarily locked the account.
- The login page is being reached through an outdated bookmark.
- A security review is holding the account.
- The browser is blocking the login cookies.
- Type the password by hand instead of using autofill, because saved passwords can be out of date.
- Check that the email address is the one used at registration.
- Use the password reset link and set a new password you have not used before.
- Clear the browser cookies and cache, then load the login page again from a fresh address.
- Try a different browser or a private window to rule out an extension conflict.
- If the account is locked, wait for the lock to lift before trying again, because further attempts extend it.
- Complete any security review the account asks for, such as identity confirmation.
- Note the exact error message shown on screen.
Contact support when the reset link does not arrive or the lock remains after you have waited.
Welcome Bonus or Free Spins Not Credited
The player finishes registration or a qualifying deposit and sees no bonus and no spinbit free spins on the account.
- The bonus was not selected before the deposit was confirmed.
- The deposit did not meet the condition attached to the offer.
- The account was registered after the offer had already been used on that device.
- The bonus funds sit in a separate balance the player has not opened.
- A bonus code was needed and was not entered.
- Open the bonus section of the account and check whether the offer appears as active or pending.
- Confirm that the deposit was made after the bonus was selected.
- Check that the deposit met the condition stated for the offer.
- Look for a separate bonus balance and switch to it if it exists.
- If a code was required, enter it in the bonus field before depositing again.
- Make sure you are using the same account and device as at registration.
- Complete any identity confirmation the bonus release depends on.
- Take a screenshot of the bonus page and the deposit record.
Contact support with the offer name and the deposit reference when the bonus is still missing after these checks.
Deposits or Withdrawals Declined by Limits
The player is told the amount is above or below an allowed limit and the payment does not go through.
- The amount is outside the range accepted for that payment route.
- The account level carries a lower limit than the player expects.
- The payment method has its own cap that applies before the casino one.
- Several payments in a short period have reached a combined limit.
- Identity confirmation is incomplete, which holds larger withdrawals.
- Read the exact limit message, because it names which condition was not met.
- Adjust the amount to fit inside the range shown for your account.
- Try a different payment route if the current one has its own cap.
- Space out several payments instead of sending them together.
- Complete identity confirmation so larger withdrawals are not held.
- Check your account level to see whether a higher limit applies to you.
- Keep the declined reference for each attempt.
- When the limit message still appears after these steps, contact www.spinbit-au.org support with the reference.
Contact support when a limit seems wrong for your account level or when a declined payment stays stuck.
Quick Reference
The table below matches each problem to its usual cause and the first thing to check.
| Problem | Usual Cause | First Check |
|---|---|---|
| Deposit not on balance | Payment still confirming | Transaction history for a pending entry |
| Login locked | Repeated failed attempts | Whether the lock has lifted |
| Bonus or spins missing | Offer not selected before deposit | Bonus section for active or pending status |
| Payment declined by limit | Amount outside the allowed range | The exact limit message |
| Withdrawal held | Identity confirmation incomplete | Account verification status |
Start with the first check in the third column, because it tells you which cause applies. The pending entry on a deposit is not a lost payment; it clears on its own. A lock after failed logins lifts when you stop trying and wait. The bonus status shows whether the offer is active, pending or absent. The limit message names the condition, so read it before changing the amount. Verification status explains most held withdrawals.
Most of these problems come from acting before a pending step finishes, so wait for the status to change before you try again.
